Sell Your House Quickly | Fast Estate Agency | FAQs | Property Solvers [Updated January 2020]

How long has Property Solvers existed?

Property Solvers started operating in 2005. At the time, we ran a website for residential home sellers in search of simple and fast solutions.

We have since grown to work with all sorts of property owners. This includes people facing repossession, overburdened landlords, commercial property vendors, developers and landowners. There are very few situations we haven’t seen.

Our Express Sale (28 day) online estate agency service also helps homeowners get the full market value.

Property Solvers bring a wealth of experience as professional property buyers. We are confident about finding a fast and workable solution to any property problem.

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Can I check your Company's background?

Yes, you can search for us on the Companies House website.

Property Solvers Limited approved and regulated by the following bodies:

  • The Property Ombudsman (TPOS);
  • National Association of Property Buyers (NAPB);
  • Information Commissioner’s Office (ICO);
  • HMRC Anti-Money Laundering;
  • Chartered Trading Standards Institute

Feel free to request our certification by emailing [email protected].

You can also contact our office on 020-8226-6901 (lines are open Monday to Friday 8:30am to 5:30pm). Out of hours, please leave a message via our chat facility or freephone helpline number on 0800 044 3733.

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Do you buy properties in all parts of the UK?

Our core area of business is in England and Wales.

We do have associates that operate in a similar way to us in Scotland and Northern Ireland.

If you have a property to sell in these regions, please get in touch and we can make the necessary connections.

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Is Property Solvers an Estate Agency?

Yes, but not in the traditional sense of the word.

As well as running our own quick estate agency service, we buy homes quickly for cash.

With this service, there are none of the hassles that come with selling on the open market and we cover all legal costs.

We offer our clients a personalised, streamlined service. Where needed, we guarantee to work within very strict timelines. This means we can exchange contracts in 24 hours and complete within the following 7 days.

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Would it not be easier to sell through a local estate agency?

Much would depend on how fast you need to sell your house.

At the start, we will make sure you know all your options.

In many cases, it’s a simple case of adjusting your asking price or look for a new estate agency.

Selling through a high street or online estate agency is absolutely the best way to get the most amount of money.

The problem is that the estate agency process is often fraught problems, stress and time delays (one in every three transactions falls through).

When the risks of not selling are too high, it can make sense to use our quick house sale service.

At Property Solvers, we’ll take all the hassles away.  We buy direct for cash – meaning no chain breaks, no delays and no fees…

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How long will the sale realistically take?

This depends on when you want to complete.

Generally, Property Solvers can get things done between 14 and 28 days from the first contact.  But we will work to your timescales.

We can exchange within 24 hours if the case is very urgent. Here, our solicitor draws up the contract and deliver the cash funds.  Completion then happens within the following 7 days.

Property Solvers do not charge for our service and you do not have any legal costs. We also offer cash advances and can help you with the moving process.

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Can Property Solvers show proof of purchase funds?

Yes, no problem.

We can show the funds we have to buy your property straight away. This is usually through bank statements and/or a letter from our approved solicitors.

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What is the value of my property?

Understanding the true value of your property can be difficult.

We always suggest looking at what similar properties have sold for in your area. This means using the HM Land Registry, as this data is 100% accurate.  You can also apply specific differences that will justify a higher value compared to your neighbours – say you have a larger garden or an extension.

Please check out our blog post on How to Value Your House which has a number of free online tools you can access.

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How is the sale process through Property Solvers secure and guaranteed?

As we are direct cash buyers, you do not have to deal with any middlemen. There are also no mortgage lenders, chain breaks or other risks.

We will also give you a clear timeframe so you can make future plans. You’ll be safe in the knowledge that your property is as good as sold.

Where needed, we can exchange contracts in as little as 24 hours. This means you have a secure sale by way of a legally-binding contract.

Please read our how we work and code of practice pages which explain how our processes work in detail.

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How can I be sure that the price will not be dropped at the last minute?

We pride ourselves on providing an up-front and honest service. Before viewing the property, we usually provide an approximate sale price. We usually do this over the phone and there is no obligation to accept.

If you are happy to move forward, we will then visit the property. This may also coincide with a professional survey.

In 99% of cases what we offer at the start is what you will get (with no fees). We will only change the offer if there are major structural issues or other problems. These may include subsidence, serious damp, flooding history, Japanese Knotweed.

In this rare scenario, you will still have plenty of time to weigh up options or walk away (with no extra costs).

Assuming you are happy to move forward, we will send you a written confirmation of the offer. We will complete the sale within the agreed timeframes and there will be no price alteration.

If there is anything you are not comfortable with, you can contact The Property Ombudsman (TPOS) on 01722 333306 or the National Association of Property Buyers (NAPB) on 01903 331329. These organisations regulate our fast house sale activities.

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Can the sale be kept confidential?

Yes, we understand that you may wish to sell the property discreetly. We will work to your specific requirements.

Our priority is to ensure that the sale goes through with no hitches. This means no “for sale” boards, unnecessary viewings and other disruptions.

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Will my details be kept privately?

We are signatories of the Information Commissioner’s Office. Under General Data Protection Regulations (GDPR) and the Data Protection Act 2018, we have a legal obligation to protect our clients’ contact details.

When we pass on your details to another party, we will confirm that you would be happy for us to do so.

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Does selling through Property Solvers always mean below the market value?

Fast sale house companies like ours are often accused of taking advantage of people. Some observers think that the under market value offers we make as unfair.

It is worth highlighting how we operate as a business which, we hope, can help lessen the bad image our industry has:

  • We make sure clients have looked into all their options before anything else. In most cases, we come up with a simple solution. Most homeowners we speak to end up getting the full market value;
  • We will not discuss a fast house sale if it is not appropriate. Our Express House Sale Agency is often the better option (if the house is not already on the market). Others like our ‘assisted sale’ option, especially when the property needs a lot of work;
  • Estate agencies over-value properties (using official Land Registry data). This is a common tactic to win your business and, sometimes, charge higher fees;
  • Estate agents and auction houses often undertake below market value sales;
  • We base our offers factors such as condition, location and current market behaviour. We ultimately have to look at buying properties from a business perspective;
  • Property Solvers can offer speed and certainty with the sale. As cash buyers, we can move things forward much quicker compared to other channels. Our typical completion times are up to 28 days. Where needed, we can get things done in up to 7 days;
  • We buy properties in any condition. This means sellers do not have to worry about making their properties look good for the open market;
  • We buy problem and ugly properties. We have bought buildings with subsidence, serious damp, asbestos and Japanese Knotweed. We’re also very keen to hear about abandoned and derelict properties;
  • If there are legal or other practical issues, we will still buy. We’ve bought properties with bad tenants, squatters, boundary disputes, anti-social neighbours, title restrictions and defective leases;
  • We will not pull out of the transaction or drop our offer price at the last minute;
  • We will pay all legal fees, even if the situation is complex and there are extra costs;
  • Our clients do not have to worry about estate agency costs;
  • Clients often find that our offer is more reasonable once they have considered the extra costs of keeping the property (utility bills, council tax, mortgage payments, penalties etc.). See the comparison table on our Quick Cash Sale page;
  • We offer fast cash advances in as little as 24 hours as part of our guaranteed service;
  • As a company, we are subject to different tax rules and regulatory requirements. We also have rising costs, contracting and labour issues to deal with on a daily basis. The unpredictable nature of the market is something that we also must consider;
  • We do not hide that fact that we look to make an industry standard level of profit. We are happy to highlight the extra risks we take on as cash property buyers to our clients.

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Is the Property Solvers offer really much lower than estate agents?

Much would depend on the condition of the property, but we would generally offer up to 75% of the market value.

This may seem like a heavy discount. But once you factor in the time delays and costs of an estate agent sale, there is not a huge difference. See our Quick Cash Sale page to see a real-time comparison table.

Often, we will also suggest using our Express Property Sale service. Even though you’ll have to wait longer, this means you can get achieve 100% of the market value.

We can also work with people who have properties in need of extensive refurbishment work. Here, we would fund the costs of the works, market the property and work on a profit-sharing basis.


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What savings will I achieve by using Property Solvers?

As cash buyers, we complete on property purchases fast.

You also cut out ‘holding’ expenses such as mortgage payments, insurance and household bills.

Selling to us also means no estate agent, legal, Energy Performance Certificate (EPC) or other expenses.

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I am being threatened with repossession – what should I do?

Please do not panic – there is usually a very simple solution.

Property Solvers has helped people facing repossession for over 15 years.

It is important to remember that, in most cases, mortgage lenders do not want to evict homeowners.

They are also required to follow “pre-action protocol” rules which are there to protect you.

Above all, you should maintain communication with your lender. Always be completely honest about your situation.

By law, they must cooperate and work with homeowners to find the best solution – even if you have a court date.  For example, they may suggest you make small payments or swap to an interest-only mortgage.

Most people we speak to do not get repossessed and keep their homes.  Please see our guide on how to stop repossession.

Selling to Property Solvers to Stop Repossession

If you simply decide to sell, Property Solvers can make a firm offer within hours.

Our specialist team of solicitors will contact your lender’s legal department. They will show our proof of cash funds to stop the repossession process (we do not use mortgages).

If you already have a court date, our solicitors can go with you to clarify matters to the Judge. We can also arrange an emergency court hearing (but this is not usually necessary).

This usually results in an extension for us to buy the property. But if the Judge refuses, our solicitors will draw up a 24-hour exchange contract to present to the court.  We can then complete the sale within the following 7 days.

We will pay for all your legal and court-related fees.

See our stop repossession page for more information.

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I am a landlord / lady looking to sell. How can Property Solvers help?

The Directors at Property Solvers are active and accredited landlords. As a company, we’re very interested in buying rental properties.

As with any other conversation we have with vendors, we’ll start by exploring your options.

Often, landlords feel forced to sell when they don’t actually want to. For example, the “Section 24” legislation has caused a huge amount of confusion in recent years. We often find that chat with a reputable accountant or tax advisor usually irons out any issues.

If you simply want a sale, we can guarantee to get things done fast – in as little as 7 days where needed. We can also promise not to evict tenants who are happy at the property.

We’ll take on properties in any condition and cover all your legal fees. You’ll also not need to worry about estate agency or auction costs.

With over 15 years experience, we’re accustomed to dealing with problem tenants and other legal issues.

Please note that we’ll also buy property portfolios of various sizes, Houses of Multiple Occupation (HMOs), multi-lets and multi-unit freehold blocks.

See our Sell Tenanted Property page for more information.

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I still have other questions?

We welcome any further questions and queries you may have.

Fill in our simple form, call us 24 hours / 7 days a week on 0800 044 3733 or fill in the form on our Contact Page.  You can also email the Directors of the company at [email protected].

By entering your details you are not committed to sell your property to us. We completely understand that you may just be making enquiries and contacting other quick house sale companies.

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What is the Property Solvers Express Home Sale service?

Our express property sale service brings buying and selling houses into the 21st century.  We are the only company in the UK that offers a complete 24-hour service with all the benefits offered through high street agencies – all at low cost.

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Why choose Property Solvers to sell my house?

We do everything a high street agent does including photos, floorplans, accompanied viewings, access to all the major portals like Rightmove, Zoopla and Prime Location.

We also have a range of features your local agent will not have such as 24/7 freephone call answering / live chat.  We are available at evenings and weekends, 365 days of the year – so we never miss a buyer enquiry.  All our processes are electronic so you’re not waiting around for days on end to get things done.

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What makes you different to my local agent?

Property Solvers have operated as private property buyers for over 15 years. Speaking to 1,000’s of homeowners, we have built an estate agency that understands home sellers real needs.  Our aim is to speed up the sales process and make it as stress-free as possible.

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How long does it normally take to sell a house?

Unless you are working with a proactive cash buyer, selling on the open market is rarely complete in under a few months.

In fact, over 50% of UK home sellers fail to sell within 10 months (according to Jefferies International).  30% of all sales collapse before exchange of contracts – with both the buyer and selling losing an average of £2,899 (according to Which? Mortgage Advisors).

We use a ‘realistic pricing model’ which means list your property to get people coming through the door.  In short, we’ll get you decent offer in a much shorter period.

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How can Property Solvers help me sell my house quickly for a good price?

We help people sell quickly but still get the best price possible.  We focus on generating you a firm offer in 28 days, using the latest technology to streamline the process and charging buyers a non-refundable deposit.

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How does the non-refundable deposit work?

The non-refundable deposit means that buyers are committed financially to the sale so there is less chance they will pull out for no reason.  This makes the process a lot more secure and ultimately less stressful for everyone concerned.

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Won’t you just sell my house cheap?

Absolutely not.  We will get you the price you’re likely to achieve anyway, but in less time.   We’re simply removing all the games estate agents play with sellers by making false promises based on unrealistic valuations.

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Your fees are a high for an online agent?

We are not the same as your regular high street or even your normal online agent. We can demonstrate how our fees often work out cheaper without compromising on providing a premium level of service.  We only get paid when we sell meaning that we are highly motivated to get things done.

With most online agents, you pay for what you get.  You may feel like you’re paying a low amount of money – but you’ll often find that the level of service you get is inferior.  For example, you’ll have to show people around and/or negotiate the sales price yourself.

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Is there a minimum contract or tie-in?

No.  If you’re not happy with any aspect of our service, you can leave straight away with no questions asked.  In short, you have nothing to lose by giving us a try!

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Do you have reviews?

Our straight five-star customer reviews show that to date our clients have been extremely happy with the choice they have made about selling through us and I’m sure you will be too.

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How can I contact you for a valuation or discuss the sale of my property?

Our offices are never closed meaning that we can attend to your needs whenever necessary.  Please fill out our enquiry form, drop us a line on 0800 044 3733 or chat with us (open 24 hours, 7 days a week).

We look forward to hearing from you ?

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